Privacy Policy

Welcome to Lotus Multi Speciality Clinic. We are committed to protecting the privacy and confidentiality of our patients' personal and medical data. This Privacy Policy details how we collect, store, and safeguard your information when you browse our site, book an appointment, or fill out our contact enquiry forms.

1. Information We Collect

We only collect information that is voluntarily provided by you. This includes:

• Patient Contact Information: Name, mobile phone number, email address, age, gender, and appointment request reasons.
• Enquiry Details: Standard messaging inputs or questions sent through our digital contact form.

2. How We Use Your Data

The information we collect is strictly used to process, log, and confirm OPD consultation slots, coordinate treatments, follow up with patients, and answer any general enquiries. We do not sell, share, or disclose patient directories or health logs to third-party marketing companies.

3. Data Storage & Protection

Our website utilizes a secure connection to store your booking credentials directly in a protected MongoDB database cloud cluster. Only authorized clinic managers and consulting medical officers have credentials to view and manage logged bookings.

4. Cookies

Our website is built on Next.js framework which may use basic tracking elements to optimize loading speeds and layout behaviors, but does not track cross-site search histories or behaviors for advertising.

5. Patient Choices

You have the right to request the deletion or correction of your contact details or logged appointments from our clinic records at any time. Simply get in touch with us using the primary phone contacts listed below.